Refundable security deposit

How it works

1. A refundable security deposit of £250 is added at checkout. It is shown as its own line, separate from the price of your stay.
2. You pay the deposit by card together with the rest of the amount due now, in one payment through Stripe.
3. After you leave, we check the cottage and its contents.
4. If all is in order, we return the full £250 to the card you paid with within 24 hours of your check-out.
5. We start the refund within that time, but your bank decides when it shows on your statement. This can take 5 to 10 working days.

What the deposit can be used for

We may keep all or part of the deposit only for:

• damage, breakages or loss beyond fair wear and tear,
• missing items, or lost keys or lockbox codes,
• extra cleaning or waste removal needed because the cottage was left in an unreasonable state, including pet mess,
• breaches of the house rules and pet policy, for example smoking or vaping indoors, undeclared pets, extra guests, or parties.

If we keep part of the deposit

• We will email you within 24 hours of check-out to say what we are keeping and why, with photos or other evidence and the cost.
• We return the rest of the deposit at the same time.
• If the cost is more than the deposit, we may ask you to pay the difference.
• If you disagree, please reply to our email or contact us and we will look at it fairly.

Good to know

• The deposit is not part of the price of your stay and is not a payment for any damage. It does not limit what you are responsible for.
• If you cancel before your stay under our cancellation policy, the deposit is always returned in full.
• Card providers do not give back their processing fee when a payment is refunded. We cover that, so you receive the whole £250.
• The refund goes back to the card you paid with. We cannot refund to a different card or account.

Questions

Email shorttermlettings@tishansoft.co.uk and we will be happy to help.

Last updated 10 October 2026