Terms and conditions

1. About these terms

These terms apply to bookings of Hill Head Cottage, Harpur Hill, Buxton, Derbyshire ("the cottage"), made on this website. "We" and "us" mean Hill Head Cottage. By making a booking you agree to them. They work together with our cancellation policy, security deposit terms, house rules and pet policy and privacy policy, which are all part of your booking.

2. Making a booking

• Availability and prices are as shown on the booking page at the time you book.
• Your booking is confirmed when your payment succeeds and we email you a confirmation.
• The lead guest must be 18 or over and is responsible for everyone in the party.
• Please check your details carefully. If we have made an obvious pricing or availability error, we may cancel the booking and refund you in full.

3. Prices and payment

• All prices are in pounds sterling. Bed linen, towels, heating and power are included.
• Before you pay, checkout shows a breakdown: the nightly rates, any cleaning fee, any pet charge and the refundable security deposit.
• You pay the amount shown as the amount due now when you book. If a balance is shown, it is due before arrival and we will email you.
• Payments are taken by card through Stripe. We never see or store your card details.

4. Security deposit

A refundable security deposit of £250 is taken with your booking and returned within 24 hours of check-out, unless there is damage or a breach of the house rules. Full details are on the security deposit page.

5. Cancellations and changes

Please read our cancellation policy for refunds, and for changing your dates.

6. Your stay

• The cottage sleeps a maximum of 6 guests. Extra overnight guests are not allowed without our written agreement.
• We will send arrival instructions, including check-in and check-out times and how to collect the keys, before your stay.
• No smoking or vaping inside. No parties or events.
• Pets are welcome only as booked, up to 2, under our pet policy.
• Please be considerate to our neighbours.

7. Looking after the cottage

• Please look after the cottage and its contents, and tell us promptly about any damage or breakage.
• Please leave it tidy, with rubbish in the bins provided.
• You are responsible for damage you or your party cause beyond fair wear and tear.
• We may enter in an emergency, or at other times with reasonable notice, to make repairs.

8. If something goes wrong

Please tell us straight away so that we can put it right. If we cannot provide the cottage for reasons outside our control, we will offer you a reasonable alternative or a refund for the nights you could not use it.

9. Our responsibility

• Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
• We are not responsible for loss of or damage to your belongings unless we were negligent.
• We are not responsible for events outside our reasonable control, such as severe weather, utility failures or travel disruption.
• We recommend travel insurance and insurance for your belongings.

10. Complaints

If you are unhappy about anything, tell us as soon as you can so we can put it right. Email shorttermlettings@tishansoft.co.uk.

11. Law

These terms are governed by the law of England and Wales, and its courts have jurisdiction. This does not affect your legal rights as a consumer.

12. Changes to these terms

We may update these terms. The terms in force when you booked apply to your booking.

Contact

Hill Head Cottage, Harpur Hill, Buxton, Derbyshire. Email shorttermlettings@tishansoft.co.uk.

Last updated 10 October 2026